BetFoxx Privacy Policy

At BetFoxx, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at betfoxx.com. We encourage you to read this document carefully before using our platform. By registering an account or continuing to use our services, you confirm that you have read and understood how we handle your personal information. Our BetFoxx platform is operated by Coco Loco Holdings N.V., and we take our responsibilities as a data controller seriously.

1. Information We Collect

When you use our services — whether for casino games, sports betting, or account management — we may collect several categories of personal data. At BetFoxx Casino, we gather only the information necessary to provide you with a safe and enjoyable experience.

1.1 Registration and Account Data

• Full name, date of birth, and nationality
• Email address and contact details
• Username, g!KE9IWB#t8PSvP_, and account preferences
• Billing address and country of residence

1.2 Financial and Transactional Data

• Payment method details (Visa, Mastercard, Apple Pay, Google Pay, Revolut, Monzo, bank transfers, and cryptocurrency wallet addresses including BTC, ETH, LTC, and others)
• Deposit and withdrawal history
• Transaction amounts and timestamps

1.3 Identity Verification Data

We are required by our Curacao gaming licence to conduct KYC (Know Your Customer) verification. At BetFoxx, we collect:

• Government-issued identification documents (passport, driving licence, national ID)
• Proof of address (utility bills, bank statements)
• Selfie photographs alongside your ID document
• Source of funds documentation where required
• Video call recordings when additional verification is needed

KYC verification is mandatory upon reaching cumulative deposits or withdrawals of €2,000. If verification is not completed within 30 days of our request, your account may be frozen in accordance with our regulatory obligations.

1.4 Technical and Usage Data

• IP address, browser type, and device information
• Cookies and session identifiers
• Pages visited, games played, and time spent on our platform
• Login times and access logs

2. How We Use Your Information

Our BetFoxx team uses your personal data for specific, lawful purposes. We do not sell your information to third parties. The primary reasons we process your data include:

• Account management: We use your registration data to create and maintain your account, process your BetFoxx login, and verify your identity.
• Payment processing: We require financial data to handle deposits, process withdrawals (note that all withdrawals are made via cryptocurrency only), and manage transaction limits. Our standard BetFoxx withdrawal time is typically within 72 hours of approval, up to 15 working days.
• Regulatory compliance: As a licensed operator, we are obligated to conduct AML checks, retain records, and report suspicious activity to relevant authorities.
• Customer support: We use your contact information to respond to queries via 24/7 live chat or email at support@betfoxx.email.
• Promotional communications: We may contact you about our BetFoxx bonus code offers, promotions such as Foxx's Golden Tuesday, Fish for Spins, and our Casino Welcome Package — unless you have opted out of marketing.
• Responsible gambling: We monitor your gaming activity to identify signs of problem gambling and enforce account limits or restrictions where appropriate.
• Platform improvement: We analyse usage data to enhance our services, fix technical issues, and improve your overall experience.

3. Legal Basis for Processing

We at BetFoxx process your personal data under the following legal grounds:

• Contractual necessity: Processing is required to fulfil our service agreement with you.
• Legal obligation: We must comply with anti-money laundering laws, gaming regulations, and licence conditions issued under our Curacao authority (complaints can be directed to complaints@curacao-egaming.com).
• Legitimate interests: We process certain data to prevent fraud, ensure platform security, and improve our services.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time.

4. Cookies and Tracking Technologies

Our BetFoxx platform uses cookies and similar tracking technologies to ensure our website functions correctly and to personalise your experience. We use:

• Essential cookies: Required for core site functionality, including your BetFoxx casino login session.
• Analytical cookies: Help us understand how players interact with our platform so we can make improvements.
• Marketing cookies: Allow us to deliver relevant promotions and track the effectiveness of our campaigns, including any BetFoxx promo code activity.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

5. Data Sharing and Third Parties

We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

• Game providers: We work with 40+ providers including Pragmatic Play, NetEnt, Play'n GO, Playtech, and Vivo Gaming. These providers may receive limited technical data necessary to deliver their games.
• Payment processors: To handle your transactions securely. Please note that third-party payments are strictly prohibited under our terms.
• Identity verification services: To fulfil our KYC obligations.
• Regulatory bodies and law enforcement: Where we are legally required to disclose information.
• IT and infrastructure providers: Who help us operate our platform securely.

6. Data Retention

At BetFoxx Casino, we retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. Financial records and KYC documentation are typically retained for a minimum of five years following account closure, in accordance with anti-money laundering legislation. If your account is inactive for six months, a monthly administration fee of €5 may apply as outlined in our general terms.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your data.
• Right to restriction: You may ask us to limit how we process your information.
• Right to data portability: Where applicable, you may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, please contact us at support@betfoxx.email. We will respond to all verified requests within a reasonable timeframe.

8. Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our BetFoxx security protocols include encrypted data transmission, secure server infrastructure, and strict internal access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Our services are operated internationally. As a result, your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will notify you by updating the policy on our website. We encourage you to review this document periodically. Continued use of our BetFoxx services following any update constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, please contact our support team:

• Email: support@betfoxx.email
• Live Chat: Available 24/7 directly on our website at betfoxx.com
• Regulator: For unresolved complaints, you may contact the Curacao Gaming Authority at complaints@curacao-egaming.com

We value your trust and remain dedicated to handling your personal information with the highest standards of care and transparency. Thank you for choosing BetFoxx.